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Shipping policy

At Motiwala Jewels, we take utmost care to ensure that your jewellery is securely packed and delivered to you safely and on time. This Shipping Policy explains our shipping and delivery process for orders placed through our website.

1. Shipping Coverage

We currently offer secure shipping across India.

For international orders, shipping availability may vary depending on the destination, product, applicable regulations, customs requirements, and courier service availability. Customers may contact our support team before placing an international order to confirm availability.

2. Order Processing
  • Orders are processed only after successful payment confirmation.
  • Orders are generally dispatched after the product has been verified, quality-checked, securely packed, and prepared for shipment.
  • Processing time may vary depending on the product, availability, customization, or order requirements.
  • For customized or made-to-order jewellery, additional processing time may be required. The estimated timeline will be communicated to the customer where applicable.
3. Delivery Timeline

The estimated delivery timeline will be communicated during the order confirmation process or after dispatch.

Delivery timelines may vary depending on:

  • Delivery location
  • Product availability
  • Order processing time
  • Courier service
  • Weather conditions
  • Public holidays
  • Unexpected logistical or operational delays

Any delivery timeline provided is an estimated timeframe and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is completed.

For certain products, locations, or special delivery requirements, additional shipping charges may apply. The customer will be informed of such charges where applicable.

5. Secure Packaging

All jewellery orders are carefully inspected and securely packed before dispatch.

We take reasonable precautions to ensure that products reach customers in their original condition. Customers are advised to check the package and product carefully upon delivery.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Shop number
  • Street/Area
  • City
  • State
  • PIN code
  • Contact number

Motiwala Jewels shall not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Delayed or Undelivered Orders

Motiwala Jewels is not liable for delays caused by third-party logistics providers, courier companies, natural events, government restrictions, strikes, incorrect address information, or other circumstances beyond our reasonable control.

If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number so that we can assist you.

8. Damaged Package at Delivery

If the outer package appears damaged, tampered with, or opened at the time of delivery, customers are advised to:

  • Take photographs/videos of the package before opening it.
  • Record an unboxing video where possible.
  • Check the jewellery and packaging carefully.
  • Contact Motiwala Jewels customer support as soon as possible if the product is damaged or appears to be incorrect.

Any claim relating to damage during transit may require photographs, videos, packaging details, and other information for verification.

9. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through their registered email address, mobile number, or other communication channels.

Tracking updates are provided by the respective logistics provider and may take some time to appear after dispatch.

10. International Shipping

For international shipments, the customer may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country.

Such charges are generally outside the control of Motiwala Jewels and may vary depending on the destination country's laws and regulations.

Customers are responsible for complying with applicable import requirements in their country.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MOTIWALA JEWELS GOLD AND DIAMONDS PVT LTD

Address: Shop No. 3, 6, 7 & 8 Fortune Tower, 337, Sir J J Road, Byculla, Mumbai - 400 008, Maharashtra, India.

Mobile: +91 9920077780
Telephone: +91 022 40152254
Email: info@motiwalajewels.com / support@motiwalajewels.com

By placing an order with Motiwala Jewels, you acknowledge and agree to the terms of this Shipping Policy.